Frequently Asked Questions

Products

What age are the products appropriate for?

Our Play like Coco Kits are designed for children 3 years and above.

How do you select your products?

We combine experience in the classroom with the experiences of having our own children to select products that we know will educate children whilst providing the fun and joy that they need. We research and test all products to ensure that they represent the values that Play like Coco encompasses.

Where are your locally handmade wooden items made and can you tell me a little more about them?

These items are handmade in Perth using natural Australian Woods. As these products are made from timber, each piece will be quite unique in colour, appearance and grain. They are sealed with a natural food grade orange oil which is non-toxic.

Using timber means that these products will have natural features running through the grains. They are hard woods and are suitable for being handled regularly. We will not use pieces of timber if it has a visual crack running through it; however, micro-cracks occur naturally within the wood that cannot be seen. It is for this reason that we recommend our products are used with care. Due to the natural state of the wooden product, we cannot be held responsible if damage occurs due to a product not being handled appropriately. 

Over time, the products will develop slight scratches and dents if they are handled regularly, and this is typical of natural wooden products. 

 

Shipping 

Do you ship to Parcel Lockers, PO Boxes or Locked Bags?

No, we only deliver to physical residential / commercial street addresses.

How long will it take for me to get my order?

Due to current environmental issues outside of our control, please allow up to 10 days for your order to be processed. However, we endeavour to ship all orders within 2 business days. Once shipped, you will generally receive your order within 2-7 business days. 

Please see our Shipping Policy for more details.

Where are your orders shipped from?

We pick and package all of our Play like Coco Kits and products from Melbourne, Australia.

What shipping options are available to me?

We use both Sendle and Australia Post to ship orders.  Depending on your delivery location, you may only have one option available to you.  Shipping options and costs are dynamically displayed at checkout, at which point you can select the option that best suits your shipping needs.

Do you offer international shipping?

Unfortunately not. We only ship to Australian addresses. However, feel free to contact us and we'll see if we can make an exception!